Grievance Redressal

1. Purpose

IndiaPreps is committed to addressing user concerns promptly and fairly. This policy outlines how to raise a grievance and how we will respond.

2. How to Submit a Complaint

If you experience an issue with our service, account access, platform functionality, privacy handling, or any other concern, you may contact us by email using the details provided below.

3. Information to Include

When submitting a grievance, please include your account details, a clear description of the issue, relevant dates, screenshots if available, and any supporting information that would help us investigate the matter efficiently.

4. Review and Resolution Process

We will acknowledge receipt of your grievance and review the matter in a timely manner. Where appropriate, we will investigate the issue, take corrective action, and communicate the outcome to you.

5. Escalation

If you are not satisfied with the initial resolution, you may request escalation of the matter for further review by a senior member of our team.

6. Privacy and Data Protection Concerns

Complaints regarding personal data handling or privacy practices will be reviewed with the seriousness and urgency they require.

7. Consumer Complaints

Where applicable, we seek to address consumer complaints in accordance with relevant legal and regulatory obligations.

8. Contact

Please send grievances to: legal@indiapreps.com